Need help with Hilllz? You're in the right place. The fastest way to reach us is by email:
support@hilllz.com — we aim to respond within 2 business days.
When emailing, please include your device model, iOS or Android version, and the app version (shown at the bottom of the Profile screen). It helps us help you faster.
App version
This support page applies to Hilllz 1.0 and later. If you're running an older version, please update via the App Store or Google Play before reporting an issue.
Frequently asked questions
How are Hilllz scores calculated?
Each resort is scored by four "rider personas" — Piste Cruiser, Powder Hound, Backcountry Explorer, and Family Leader — using a weighted blend of fresh snowfall, snow density, temperature, wind, and visibility. Scores update several times a day as new forecast data comes in.
Why don't I see a score for a resort I'm interested in?
Hilllz only shows a score when we're confident the resort is operating and conditions data is fresh. If a resort is closed for the season, hasn't reported snow recently, or the local forecast model is unreliable, we mute the score and link you to the resort's official channel instead. This is deliberate — we'd rather show nothing than mislead you about conditions.
How do I cancel a Peak subscription?
Peak subscriptions are managed by Apple (iOS) or Google (Android), not by Hilllz directly. To cancel:
- iPhone or iPad: Settings → tap your name → Subscriptions → Hilllz → Cancel Subscription
- Android: Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Hilllz → Cancel
Your subscription remains active until the end of the current billing period.
How do I delete my account?
Open the app, go to Profile → Delete account. This removes your personal data from our active systems within 30 days. We retain a minimal subset of data only where law requires (financial records relating to subscription purchases, for example) — see our Privacy Policy for full detail.
If you can no longer access the app, see the Delete account page for the email-based alternative.
Can I use Hilllz without signing in?
Yes. You can browse resort directories, view scores, and check forecasts without an account. Sign-in unlocks personalised features — favourites, alerts, AI chat, and the Peak subscription. We support sign-in with Apple, Google, and (in future) Facebook.
Something's broken or the app crashed — what do I do?
Email support@hilllz.com with a description of what you were trying to do, the resort or screen you were on, and a screenshot if possible. We read every report.